Official contact
Submit questions about accounts, login and app here; usually the first answer arrives within 3 minutes
In Dhaka, many people write after 9 PM because transaction and login problems are more noticeable then
View cb99 appcb99 help, contact and login assistance
No need to ask the same question over and over to get cb99 help, Dhaka users get quick answers about bKash, Nagad and Rocket
Download APK See common questions
cb99 contact card
What cb99 help covers
Login issue
If the password is incorrect or OTP is not received, the help team shows what to do step by step
Payment match
Money has been sent to bKash, Nagad or Rocket, but the balance is not showing? That is also checked
Account security
If you switch devices, you will receive clear instructions on how to log in securely
App support
Small issues with APK install, update and permissions are quickly resolved
- What to do if the login name is
- How to check bKash or Nagad status
- Who to contact if a Rocket transfer is delayed
- What you need to run the app on Dhaka's slow network
Other contact methods
cb99 help page
Quick answers in one place for common problems; check there first
Open help pageNew app setup
If you want to start over on your phone, download the APK, then sign in and set up the settings
Download appWhat to have ready before talking
Account name
Write down your username; this speeds up verification
Transaction details
Provide a reference number for bKash, Nagad or Rocket; then the team can locate the file easily
Phone screenshot
A screenshot of the error makes the problem easier to understand, especially when OTP or app crashes
Why do many people keep cb99
4.3 rating
43,291 reviews show, users rely on the help answers
342,536 active users
Every day many users contact about login, payments and app updates
745+ content
Finding separate answers about games, accounts and support is easy
99.2% uptime
Since 2016, service is available in 14 countries, so the support flow should be familiar
What users are saying
I got a clear answer as soon as I described a login issue, thanks
Raihan, Dhaka
bKash status updated quickly
Nusrat, Chattogram
What was needed for app installation, that is what explained
Sumon, Sylhet
I got a straightforward answer regarding Nagad questions
Faria, Rajshahi
Balance matched correctly even after Rocket issue
Arif, Khulna
If you want to go quickly, view these pages
If you need cb99 help first Common questions If login fails App page If you need it and want to understand the privacy policy Privacy policy Open